Whoever made up the phrase “the customer is always right” must have been a very bitter customer once in his life. He probably demanded something an office did not give in to because it was out of line or simply unworkable.
Today, many consumers, use this to get what they want even if, at the back of their minds, they know they insist on something that is unfair or impossible. Those who do are nothing but spoiled individuals who want to get ahead of everything. I believe, as a consumer and as a professional, the cliche should not be taken literally as others would. Don’t get me wrong. I’m not saying that executives and associates should keep their ears shut from what customers say. Ignoring them is another thing. They are assets. They help make businesses grow. What I’m saying is, consumers should have the decency to stop asserting themselves and respect company policies, processes and procedures (wow a lot of p’s!).
If I can give some piece of advise to the bully customers, I’d say if you don’t like the service, don’t patronize. It’s as simple as that. Stop the give-me-this-or-else drama. It doesn’t work anymore. We really can’t please everybody.
I’m sure there are people who agree with me.